The Technical University of Mombasa (TUM) has achieved remarkable success in its recent ISO 9001:2015 second surveillance audit, receiving praise for its commitment to continuous improvement and exceptional quality management systems. SGS auditor Mr. Lawrence Lusiola led a meticulous three-day examination of TUM's procedures and systems, concluding with an enthusiastic announcement: "Today marks the culmination of your three-year certification cycle, and I am truly impressed by your consistent efforts in addressing past concerns. I am pleased to report no major non-conformities, only minor areas for further enhancement!" His delight reverberated throughout the university community.
Celebrating Quality in All We Do:
Prof. Laila Abubakar, TUM's Vice Chancellor, expressed her immense gratitude to the dedicated staff who continuously strive for service excellence and unwavering adherence to international standards. "This audit reaffirms our unwavering commitment to providing top-tier education and services to our students and stakeholders. Quality and compliance should be ingrained in our every action, not requiring external prompts. Prospective students deserve and seek out institutions where quality is paramount. Let us take immense pride in this outstanding performance and look forward to recertification in 2025," she exclaimed, receiving a resounding applause from the gathered faculty and staff.
The Director of Quality Assurance, Dr. Sylvia Mutua, and her deputy, Dr. Kennedy Ondimu, commended the process owners and all staff members for their remarkable efforts in implementing the recommendations from the previous audit, leading to this resounding success. "These findings not only showcase our professionalism but also highlight our enhanced adherence to the highest standards," Dr. Mutua declared.
Key Takeaways from the Surveillance Audit:
- Continuous Improvement is a Constant Journey: TUM's dedication to ongoing improvement sets a shining example for all educational institutions.
- Compliance is Not Just a Rule, but a Lived Experience: The audit confirms that evidence-based compliance is woven into every aspect of TUM's operations.
- Understanding is the Foundation for Excellence: Thorough comprehension of internal processes is crucial for seamless implementation and unwavering conformity to international standards.
This resounding success signifies TUM's unwavering commitment to delivering exceptional education and services while continually exceeding international quality benchmarks. As the university eagerly embraces the future, it does so with the unwavering confidence that its dedication to quality will continue to soar to new heights.