Frequently Asked Questions

Official emails format for all students is as follows:

Email: studentnumber@students.tum.ac.ke

Password: STUDENT NUMBER

Example of student number TUM/001J/2021

Email: tum001j2021@students.tum.ac.ke

Password: TUM/001J/2021

For students admitted September 2020 use the following format:

Example of students number TUM/001J/2021

Email: tum.001j.2021@students.tum.ac.ke

N/B These emails will only work with Gmail.

1. Download Google App Device policy from play store

2. Launch the App.

3. Choose Add account and verify its you

4. Sign in using STUDENT EMAIL.

5. Agree to the terms and conditions.

6. Skip the installation of the Android device policy app.

7. Launch the Google App device policy app by previous step and press next to allow the continuation of setup.

8. Allow the Google App Device policy to make calls.

9. On the next window, choose do not create a work profile by checking the box then click next.

10. On the next window that ask about Activating, device admin scroll down and choose Activate Device admin.

11. Choose Enforce to confirm Enforcement.

12. SYNC the email lastly in the sync in the status interface.

13. Then open your Gmail App and switch account to the one you created in the Google App Device policy by selecting the manage account option.

Send your request to:

Support@students.tum.ac.ke

Kindly provide your:

Registration Number

Student email

Phone number